Why HumanX Insights exists
We accelerate customer and employee loyalty for purpose-driven companies, through a human experience strategy designed around their own mission and purpose.
Ramon Portilla, founder, speaker, advisor.
High-impact speaker and CX/EX practitioner with 35+ years of insights and analytics leadership across the United States, Latin America, and Europe. Past roles include Meta, Walmart, Nielsen, Sam's Club and ARS Group. Today he leads HumanX Insights, helping organizations redefine their relationships with customers and employees through a methodology grounded in four values: empathy, gratitude, trust, and care.
- 35+
- Years of experience
- 3
- Continents
- 5+
- Global brands led
Our Mission
To accelerate customer and employee loyalty for purpose-driven companies by designing and implementing a human experience strategy, uniquely tailored from their own mission and purpose.
Our Values
We recognise the overarching importance of humanity in all we do. Our four values are deeply rooted in this belief: empathy to connect and succeed together; gratitude always to customers and employees; trust through data-driven objectivity; and caring to ensure thoughtful and considerate impactful decision-making.
Empathy
To connect and succeed together.
Gratitude
Always to customers and employees.
Trust
Through data-driven objectivity.
Caring
To ensure thoughtful and considerate impactful decision-making.
Ramon on the human experience
A short conversation on how human-centered strategy turns customer and employee experience into loyalty and growth.
Top Voice | Sr. Director Client and Customer Experience | Customer Centricity | Data & Analytics | Market Research | Marketing | Business Intelligence | Omnichannel
Alejandra H.
Ramon is a trailblazer in Customer Experience, adapting and creating methodologies to face the challenges of a constantly changing industry such as retail; in the largest company that is Walmart. We worked on several projects and in each of them was an enriching experience, a great partner and teacher; sharing his experience and supporting development of his collaborators and peers. I am sure he will continue to be a leader in human insights, in any industry where he collaborates.
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